Securus Technologies: Bringing Innovation to the Next Level

While some people have confusions about the service standards of prison technology firms, I have a different opinion about it. While many prison technology firms provide solutions short of expectations, some companies innovate and deliver professional services that are at best. I can conclude that Securus Technologies is a prominent player among the companies that provide cutting-edge solutions defies the market standards at highly-competent pricing. The Dallas-based firm has coverage across the all the major prisons of the country and even services jails in Canada and Mexico.


I am highly impressed with its policy of betting on technology. Securus holds a significant number of patents in prison technology and known for introducing efficient Management Access Solutions that received approval from at least five corruption department facilities in 2016. In the same year, it came up with a Call Defender technology, by partnering with Harris Corporation. This year, it introduced a new option that can prevent contraband mobile phones connecting to networks. The firm has significantly invested in technology during the period 2013-16. It spent over $600 million in patents, acquisitions, and technologies to improve its innovation efforts.


I have noticed that many facility customers also thanked Securus for helping to solve crimes and notify unreported incidents happened behind bars. Many of them sent emails and formal letters to the firm stating how it helped them to resolve the practices noticed inside the prisons. Interestingly, Securus published some of those letters by hiding the identities of them. The firm claims that it has received more than a few thousands of letters from prisons across the country.


Some letters appreciate the efficiency the call monitoring services of the firm and say that it helped the officials to unwind some crimes and trace unreported crimes. A few letters mentioned how the Securus security flaw assessments helped the authorities to improve the security posture of the prison. Some other mentioned how the services helped to locate illegal drug sales inside the prison.



The Age of Safer Correctional Facilities with Securus Technologies

Securus Technologies was founded in 1986 as an American for-profit prison technology company with its headquarters situated in Atlanta, Georgia. Initially, the company had set up regional offices in Texas, both in Carrolton and Allen and also in Atlanta, Georgia. Over the years the company has undergone quite some transitions, particularly as it has made nine acquisitions worth over $600 million. Nevertheless, the company remains a market leader in the provision of detainee communications, government information management solutions, and parolee tracking. Securus Technologies offers its services to averagely 2600 correctional facilities in the District of Columbia, Canada, and Mexico.


While employing innovation and specialized expertise, Securus Technologies has come up with numerous ways of issuing comprehensive and innovative technical solutions. On top of that, the company also has an efficient and responsive customer care services, which sets it a mile ahead of its competitors. Nevertheless, the company centers all its efforts towards the specialized needs of the corrections and law enforcement communities.


Aside from developing a system to control contraband cell phones, the company has also developed “Cell Defender” technology, in partnership with Harris Corporation, and a wireless containment solution that inhibits contraband cell phones from connecting to mobile networks.


Recently the company issued a publication on facility customer comments regarding the use of technology in solving and prevention of crimes among inmates. This publication includes formal letters and emails written by prison and jail officials who are tasked to make the incarceration environment a safe place.


Most of the comments, as reported on the PR Newswire, show the relevance of various products developed by Securus Technologies in obtaining information on various inmate activities. Apart from aiding in attaining a search warrant, the information collected can also be used to carry out investigations and in the deterrence of contraband into the various correctional facilities.

Securus Technologies Wins Gold Stevie® Award for Customer Service

Securus Technologies is dubbed an industry leader in providing innovative civil and criminal justice technology solutions of various types. The primary emphasis of Securus Technologies is on creating and implementing solutions that are designed to address a variety of objective. These include criminal investigation, public safety, corrections, and offender monitoring.


Securus Technologies announced that it won a prestigious Gold Stevie® Award. Securus Technologies won the award in the Best Customer Service Training Department category. 2017 marks the 11th annual Stevie Awards for Sales & Customer Service.


The Stevie Awards for Sales & Customer Service are considered by many to be the top honors bestowed anywhere in the world for customer service. Securus Technologies is pleased with this significant distinction.


The 2017 awards presentation was conducted at the Caesar’s Palace Hotel in Las Vegas. Hundreds of executives from businesses the world over attended the ceremony.


When it comes go the 2017 awards, over 2,300 nominations were submitted. A total of 77 respected professionals served as judges. They were responsible for reviewing and scoring the nominations.


A prime consideration in regard to the award is an analysis of the the impact a nominee like Securus Technologies has on the community and the general public. A prime goal of Securus Technologies, through its services, products and solutions, is enhancing public safety.


Judges also focus on a company’s customer service regimen. Part of the consideration is on how a company like Securus Technologies identifies and rectifies problems. There is also a consideration of whether a nominee demonstrates improvement in customer service operations from one year to the next.


Securus Technologies is based in Dallas, Texas. The company provides comprehensive services, products and solutions to over 3,450 public safety, law enforcement and corrections agencies throughout North America. In addition, the company serves the needs of over 1.2 million North American inmates.


Securus Technologies Invites GTL for a Technology Challenge

Securus Technologies and Global Tel Link are some of the two leading companies in the inmate communications industry. Nonetheless, the two companies have continuously displayed the existence of stiff competition involving their products, patents and services.


The recent move by Securus Technologies is no different from the past association between the two companies. Securus Technologies proposed a challenge to GTL, which would involve an independent technology judge. In this case, the role of the judge will be determining the company that has the best telephone calling platform, product set, customer service, expense and capital efficient platform among other related metrics.


The recent announcement for a challenge by Securus serves as a move by the company to redeem itself. This is after GTL claimed to have the best customer service and technology. However, Richard Smith, the CEO of Securus, expressed a lot of confidence in his company’ s potential by citing that the challenge would be an unfair comparison. For about four years, Securus has reinvested more than $700 million back into its business. Hence, it hopes to win the competition hands down.


In-depth Details Securus Technologies


Securus Technologies is a top provider of parolee tracking, government information management solutions and detainee communications services. It serves more than 3000 correctional facilities and 1,000,000 inmates in the United States. All of its clients are spread out across the US in approximately 45 states. Other locations where Securus has its operations include Canada, Mexico and the District of Columbia. In its endeavors to make the world a safer place, it provides biometric analysis, incident management, information management, investigation, monitoring and inmate self-service products and services.


In 2015, Securus acquired JPay Inc, in an attempt to provide the best platform for offering digitized entertainment, communication, education, payments in correctional facilities. The acquisition was a strategic move for Securus since JPay is a company that is acknowledged for introducing email, electronic payments and educational applications in correctional facilities.


Humanitarian Support for Customers

Securus Technologies, the leading producer of security and communications solutions for customers serving time or working directly for the United States justice system, has recently received the highest of accreditation from the Better Business Bureau with a rating of an A+. This accreditation is a huge honor for the company, which has been loyally serving its customers for the past several years. This ranking means that possible new customers will be able to see that Securus Technologies is a company that they can trust, especially during hard times and they are unsure how communication with their loved ones is going to work out.


Securus Technologies provides communication solutions to its customers, who are normally incarcerated individuals currently serving time in either prison or jail for past mistakes they have made. These solutions can be found in such products as a free downloadable application that allows inmates to directly communicate with their family members over efficient video streaming services. The provision of this application means that family members and loved ones of the inmate can bypass the irritating periods of time to drive to the prison or jail and the ridiculous time it takes to move through security checks. Inmates are now able to talk directly to their loved ones without any difficulty, and this is a major deal for anyone involved. Watch this video on Youtube.


Securus technologies provides incredible humanitarian products to customers who most of the world tends to ignore. These communication solutions, alongside their dedication to their customers, make Securus an excellent company that more individuals would look in to. This new accreditation by the Better Business Bureau only strengthens these claims and makes Securus an even more reliable and prestigious corporation within its business field.


Integration Is Key For Securus Technologies

Most of us, including myself, believe the problems caused by criminals come to an end when the individual is moved to a secure locations after being sentenced to time in a jail. However, I did not consider the fact that inmates in jails are placed in a community of people with connections to those still on the outside who can drag them even more deeply into a life of crime. Securus Technologies is attempting to make sure each and every aspect of the interactions between inmates and visitors is monitored, particularly in the use of video visitation technologies.

Securus has recently been adding to its sales team in a bid to make sure it is in position to roll out the latest updates to its THREADS platform, which provides a base for monitoring a wide range of connections made by inmates. Video visitation has been growing in popularity at institutions using Securus patented THREADS technology to monitor more than one million inmates across North America. The introduction of THREADS 3.1 brings a new level of options to the world of inmate communication monitoring and safety, which can all now be integrated to allow us to monitor all interactions between inmates and suspicious visitors. This technology has also been well-received by users, especially family members and friends of the incarcerated as the video calls are easy to set up and have good reviews online. (Reference:

Headquartered in Dallas, Texas the work of Securus has been seen as hitting the highest levels of success for a number of years, which is why more than 3,000 U.S. law enforcement agencies trust the technology introduced by the organization. I believe the ability to listen to calls made using the Securus secure inmate phone calls platform will make a major difference in remaining a step ahead of those wanting to cause problems within any community. It is easy to see that the ease of use makes the THREADS 3.1 platform of vital importance to all investigators who are hoping to get their hands on actionable intelligence, which can be printed and accessed in different ways with as little hassle as possible.