Securus Technologies is dubbed an industry leader in providing innovative civil and criminal justice technology solutions of various types. The primary emphasis of Securus Technologies is on creating and implementing solutions that are designed to address a variety of objective. These include criminal investigation, public safety, corrections, and offender monitoring.
Securus Technologies announced that it won a prestigious Gold Stevie® Award. Securus Technologies won the award in the Best Customer Service Training Department category. 2017 marks the 11th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are considered by many to be the top honors bestowed anywhere in the world for customer service. Securus Technologies is pleased with this significant distinction.
The 2017 awards presentation was conducted at the Caesar’s Palace Hotel in Las Vegas. Hundreds of executives from businesses the world over attended the ceremony.
When it comes go the 2017 awards, over 2,300 nominations were submitted. A total of 77 respected professionals served as judges. They were responsible for reviewing and scoring the nominations.
A prime consideration in regard to the award is an analysis of the the impact a nominee like Securus Technologies has on the community and the general public. A prime goal of Securus Technologies, through its services, products and solutions, is enhancing public safety.
Judges also focus on a company’s customer service regimen. Part of the consideration is on how a company like Securus Technologies identifies and rectifies problems. There is also a consideration of whether a nominee demonstrates improvement in customer service operations from one year to the next.
Securus Technologies is based in Dallas, Texas. The company provides comprehensive services, products and solutions to over 3,450 public safety, law enforcement and corrections agencies throughout North America. In addition, the company serves the needs of over 1.2 million North American inmates.